| Payment, Shipping & Handling |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| What are my payment choices? |
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We accept prepayment for Cooltube product and parts orders using cash, check, and most major credit cards. Distributors interested in credit account terms, please see the "Credit Application" link on the left menu to download the Cooltube Credit Application and Reference documentation.
Our e-commerce-enhanced web site is nearing completion and should provide direct online purchasing of Cooltube Evaporator units and parts very soon. Please call 888.302.4717 (Monday - Friday from 8 am - 4 pm PST) to place an order with a Cooltube Sales Consultant as a phone order. |
| When will my order ship? Do you offer same-day shipping? Order Tracking? |
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Important Note Regarding Same-Day Shipping: Orders received before 1 pm. PST are typically shipped out the same day. Please contact Cool Tube Customer Service at 888.302.4717 (Monday - Friday, 8 am - 4 pm PST) or e-mail cs@cooltube.com with your inquiry or any related issues. See our "Contact Us" page link above. |
| What is the return policy for Cooltube? |
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Restocking fees apply (based on situation). Warranty requires defective material(s) to be returned to Cooltube within 7 business days. Please contact Cooltube Customer Service at 888.302.4717, or e-mail cs@cooltube.com for more information regarding product returns procedures and policies. |
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